GST/HST Tax Relief Program (Canadian merchants only)

For more information about the Canadian GST/HST Tax Relief program running from December 14, 2024 until February 15, 2025, please refer to our ACE blog post here.

If your inventory is already placed into the correct departments then the easiest way to implement the changes for the upcoming GST/HST tax relief would be through the department tax settings.

Adjusting Taxes or Adding Exemptions by Departments

1. Go to Defaults > Departments & Others > Department Defaults
2. Highlight the department (or subdepartment) that you want to change the tax rate on
3. Click on the “Rate (%)“ field and type in the new tax rate.

Do note that this change is immediate and will only apply to the items in the highlighted department. If you have multiple applicable departments you will need to repeat these steps for each one. Once the tax relief period is over you will need to revert back to regular tax rates using the same method.

Additionally note the priority of taxes in ACE. If there is an tax exception at the item or customer level, this will take priority over department tax settings. If this occurs when staff are checking out a customer and item(s) are then incorrectly taxed, they can remove tax from the sales screen manually.

To manually add or remove taxes during a sale

1. On the sales screen highlight the item which you want to add or remove tax on
2. Click on “Discount” at the top
3. Click on the tax button for the sales tax you want to add or remove and press “Accept”, tax will now be added or removed from the highlighted item.

Associating products to departments

If adjustments need to be made to your products, to have the correct department associated, this can be done through the inventory worksheet screen.

1. Go to Operations > Inventory > Worksheet

2. On this screen there are multiple ways to filter products, you can either select a specific department, vendor, search by keyword, or display all (by pressing enter on the empty search box) and pressing the magnifying glass
3. If you want to select multiple items to change in bulk there are 2 ways:
   a) if selecting multiple consecutive items, first click on the first item, then while holding “Shift” key on keyboard, click on the last item this will highlight all items between the first and last
   b) to select specific items hold the left “Control” key on keyboard and click on items
4. Click the “Highlight and Change” button

5. Select the new department from the drop down and press “Change Now”, all highlighted products will be changed